Policys: Shipping, Blah, Blah, Blah
RETURNS AND REFUNDS OF CUSTOM GOODS:
Custom orders formated and processed, recieved and applied on behalf of the customer will NOT BE REFUNDED. Which is why we strive to maintain communication and effective production standards.
If client is unable to obtain and be satisfied with application, format, or produced goods of custom nature, during the process, Deposit will be refunded less 125$ accessment fee for applied mock-up and application/'s.
RETURNS AND REFUNDS OF GENERAL GOODS:
Subject only to items not of "custom" or "applied Service" goods that are not specialty ordered through our service's.
Customer Requested Returns / Refunds on Merchandise - Return order within 15 days of order reception. Within 15 days, you may return any of the following items you purchased from this site, for any reason, and receive a refund. We assume that the customer has read item descriptions and knows exactly what they are buying. If the item is returned, we will charge a 15% restocking fee and will not refund shipping charges. You must contact us and obtain a Return Merchandise Authorization (RMA) number before returning the items to us. Items returned without an RMA number may not be accredited to your account. This can be done over email. Please Contact Us here. If the merchandise is returned due to a fault, or mistake of any staff of studsandspikes.com, we will refund you for the entire amount.
Shipping Company Returns - If for some reason a customers package is returned to us by the shipping company, we handle each return according to the reason. Our policy is as follows:
If the package is returned to us for any reason that may be claimed as any error on the business Skulljackets.com/Kasperjames.com, we will refund for the entire order or resend the order at no extra cost to the customer.
If the package is returned to us unopened because of the customer’s actions, we will refund for all items minus the shipping and handling fee. (This may be due to the package never being claimed by the customer, or the package being refused by the customer at the time of attempted to delivery.)
If the customer claims that the package was never delivered, nor is the package ever returned back to us, we will only refund if a report is filed. We will only refund the order in it’s entirety as long as a report is filed with the local delivery company. In the USA, this report is called a “Lost or Stolen Package” report. The customer or agency must make this report available to us for review. The local police or an investigation may be initiated because of this report.
